ITSM & Service On-boarding

On-boarding of a resource (service or repository) into the EOSC includes all practical activities taken to incorporate a research resource into the EOSC federation. These activities represent a wide range of support actions to be directly offered to the resource provider in the on-boarding process. For example, for a particular resource, this could be the establishment of the support channel, integration with the existing EOSC services, data FAIRification, integration with monitoring, accounting, or authentication/ authorization frameworks, preparation of end-user tutorials, access policies, or terms of use, etc. Therefore, it is crucial to establish an on-boarding team within the project with wide-ranging expertise and experience to cover all diverse aspects of the onboarding process.