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Quiz
Short quiz
Once you are finished following the material answer the quiz questions to move to the next topic.
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1. FitSM
Understand the lightweight approach to IT Service Management.
How to establish management processes across federated organizational structures is not considered in traditional ITSM frameworks, and can pose a difficult task when trying to introduce ITSM in E-infrastructures which often distribute the provisioning of services among a federation of peer organizations.
