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ITSM
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IT Service Management - Train the Trainer
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ITSM
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FitSM online self-paced course
FitSM online self-paced course
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https://training.ni4os.eu/mod/scorm/view.php?id=116
link to open resource.
◄ Defining repository policies and key concepts of repository service management
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Registration and timetable on the Events Management System
FitSM given by Sy Holsinger
Service Onboarding in EOSC given by Owen Appleton
NI4OS-Europe ITSM (FitSM in the NI4OS-Europe environment)
NI4OS-ITSM exercise
breakout room 01 ISM
breakout room 02 ISRM
breakout room 03 PM
breakout room 04 SLM
breakout room 05 CONFM
breakout room 06 CHM
Defining repository policies and key concepts of repository service management
FitSM Guide Identifying Services v1.0
FitSM Advanced Training SOC - Service Operations V2.5
FitSM Advanced Training SPD - Service Planning and Design V2.5
FitSM Template SLA 1.0
FitSM downloads
FitSM Guide Identifying Services v1.0 ►